Our appointments

Routine consultations are expected to last ten minutes, and to address one problem. To help us give all our patients the time they need and avoid long waiting times, please bear this in mind. It is possible to book ‘double’ appointments to address more than one problem. We release some appointments with each doctor on the day but unfortunately, we can not guarantee that you will be able to see the GP of your choice for urgent problems. For routine appointments you may need to wait if you wish to see a particular GP.

Routine appointments are available between 09:00 - 10:00 and 14:00-16:00 each day. During the middle of the day, doctors carry out home visits, telephone follow-ups, and administrative work resulting from their consultations.

The following types of appointments are available.

Routine GP appointments

Bookable online,, by phone with a receptionist (Option 2), or in person at Elvington or Wheldrake surgeries.

Same Day Consultation Service

Same day consultation service – book online via patient access or by phone (01904 608224 option 2).
This service is available Monday to Friday both in the morning and afternoon to deal with patients with acute medical needs that need dealing with on the day. It helps us to direct you to the most appropriate clinician by giving us a brief description of the reason for your consultation. If you have more than one problem to see the Doctor about please book/request two appointments together to enable our Doctors to give you the time you need.

Evening & weekend

These appointments are pre-bookable, for Monday evening (18:30-20:00) and Saturday morning (08:00-10:00). There is limited availability.

Improved Access

EXTRA GP PRACTICE APPOINTMENTS AND CONSULTATIONS ARE AVAILABLE IN THE EVENINGS AND AT WEEKENDS IN YORK AND POCKLINGTON.

THE SERVICE

We’re offering:

•More pre-bookable and same day appointments with GPs, nurses and other healthcare professionals, on weekday evenings and at weekends.

•More telephone appointments.

•Virtual online consultations via mobile technology or computer.

This is not a walk-in or emergency service and you will need an appointment to be seen.

HOW TO BOOK AN APPOINTMENT

Contact your usual GP practice to make an appointment. These appointments are not available to book via the online services currently.

We will book you into the most appropriate and convenient one for you.

You may be asked about your needs. If you have complex needs, it may be better for you to be seen in your own Practice.

Please note, the service is for routine appointments and not urgent care.

If you are unwell and require urgent care, please contact NHS 111 or, for medical emergencies, call 999.

SERVICE OPENING TIMES

•Monday 6.30pm til 8pm

•Tuesday 6.30pm til 8pm

•Wednesday 6.30pm til 8pm

•Thursday 6.30pm til 8pm

•Friday 6.30pm til 8pm

•Saturday 8.30am til 12.30pm

•Sunday 8.30am til 12.30pm

Speak to Reception or Contact the Practice to make an appointment at one of the Improved Access hub sites:

•CornlandsRoad Medical Centre, Acomb, York, YO24 3WX

•Woolpack House, The Stonebow, York, YO1 7NP

•Huntington Surgery, 1 North Lane, York. YO32 9RU

•The BecksideCentre, Pocklington, East Yorkshire, YO42 2BS

Women’s sexual health

Specialist female sexual health appointments are available, with our Sexual Health GP. These are booked following a consultation with a doctor.

Baby clinic

For scheduled baby health checks appointments  should be booked with a GP. These are bookable only with a receptionist over the phone or in person. Baby Immunisation clinics are held on a Wednesday afternoon by the practice nurse.

Nurse appointments

These are available for many treatments that require nurse-specific care, or are review appointments. Vaccinations, dressing removal or replacement and suture removal are some examples of what our nurses do. Nurse appointments are bookable only by phone, as our receptionists will need to establish which nurse you should see and how long the appointment needs to be.

Travel clinic

Our travel nurses offer travel vaccinations and travel health advice. You must book travel clinic appointments in person or by phone, as we need to ask some questions about your plans. We usually ask patients to attend an initial consultation appointment with the nurse, to determine exactly which vaccinations you will require. There is a charge for advice only consultations.

You will be informed of any costs prior to any treatment, and an invoice will be made out for you and left at reception when you book in which will be payable before the day the course of injections begins.

Blood tests

Most blood tests are carried out by our Healthcare Assistant or Healthcare Practitioner. Blood tests can be done no later than 11:30, as samples are collected by the hospital phlebotomy department at midday. These can be booked with a receptionist.

Blood tests can also be taken at ASDA Monks Cross, where a clinic is run by a team from York Hospital. There is no need to book appointments for this clinic, although you will require a blood test form from your doctor detailing the tests required.

General advice for appointments

To help you get the most from your appointment, consider the following points before you come:

• Before you see the doctor, write a list of problems, starting with the most important. List your symptoms so that you don’t forget them. Write down when they started and what makes them better or worse during a 24-hour period. If you have a complicated problem, ask for a longer appointment when you book.
• When you see the doctor, bring a friend or relative if you're worried. Research shows that we forget half of what we're told by the doctor when we're stressed, so having a friend with you can help.
• Be honest about what you think may be causing the problem, and don’t be embarrassed. Your doctor will have seen and heard it all before.
• Be clear about what you want the doctor to do, such as refer you to a specialist or prescribe a different medication. Be assertive if you need to, but always be polite.
• Ask the doctor to repeat and explain anything you don’t understand. If there are words you don’t understand, ask what they mean or get the doctor to write them down so that you can look them up later.