We Are Moving to SystmOne!
It's GO LIVE DAY for us and our new clinical system - SystemOne - 28th September 2026
It has taken a whilet to get to this point and lots of training and migration of data but we have made it to today
Thank you to all our patients, we know there have been some delays on the phones and changes to ususal processes and routines for people.
We do expect thngs to be a little complex today as we all get used to navigating and learning a new system so we thank you for your continued support.
If your NHS APP is yet to connect to the practice, please do leave it another couple of days before contacting. This is quite normal as we have been advised by the NHS App team that it can take an extra few days for patients to reconnect.
Thanks everyone, and wish us luck today!!
From all at EMP
Changes to Online Access:
As part of this system change, ‘Patient Access’ will no longer be supported. Patients who currently use ‘Patient Access’ to order repeat prescriptions or view their medical record will need to switch to the NHS App.
Why use the NHS App?
The NHS App allows you to:
✅ Order repeat prescriptions
✅ View of your GP record
✅ Access test results (where available)
✅ Receive messages from your GP practice
✅ Access a range of NHS services securely
How to get the NHS App
1. Download the NHS App from the Apple App Store or Google Play Store, or visit: www.nhs.uk/nhs-app
2. Create or sign in to your NHS account.
3. Follow the identity verification process.
4. Once verified, you will be able to access your GP services through the NHS App.
If you need assistance setting up the NHS App, please contact the practice and we will be happy to help.
Thank You for Your Patience
We appreciate that changing clinical systems may cause some temporary inconvenience. This upgrade is an important step in improving the quality and efficiency of the services we provide.
Please be reassured that the practice will remain open throughout the transition period. You can continue to contact us as normal, while some services may be slower than usual, our team will be available to support you and ensure you continue to receive the care you need.
Thank you for your understanding and support whilst we complete this transition.
Abigail Holdstock
Business Practice Manager
Elvington Medical Practice
We live and work by the values of listening, helping and learning. We believe that these are the three key skills required to deliver a high quality and continually improving healthcare service. We hope that every time we interact with a patient these qualities are evident.
We are holding an NHS App Clinic on Thursday 12th November 2026, if you have contacted the practice previously and are still experiencing issues with connectivity, please contact us to book an appointment.
Please note that this is not a drop in session and an appointment is required.
Kind regards
Elvington Medical practice.
Good morning everyone,
As of today and in line with our previous communications:
Patients will be unable to order medications online via Patient Access OR the NHS App until 28 Spetember.
Online access via the NHS App will recommence when our new system is live on 28 September.
Please be mindful that it may take a few days for your NHS App to reactivate.
Due to the migration window 18 - 28 September. If your repeat medications are not due until AFTER 28 September, you will be advised by the patient services team to place your order on or after 28 September when systems are fully on line.
All our staff have been busy planning and working behind the scenes to manage the migration window as smoothly as possible but, we do expect there to be some delays with services and very much appreciate your patience and support over the coming weeks.
With best wishes
Everyone at EMP
The NHS App gives you a simple and secure way to access a range of NHS services on your smartphone or tablet.
© 2026 Elvington Medical Practice | Website by See Green | Site map | Privacy statement | Cookies policy
