Change of Clinical System

We Are Moving to SystmOne!

 

It's GO LIVE DAY for us and our new clinical system - SystemOne - 28th September 2026

It has taken a whilet to get to this point and lots of training and migration of data but we have made it to today

Thank you to all our patients, we know there have been some delays on the phones and changes to ususal processes and routines for people.

We do expect thngs to be a little complex today as we all get used to navigating and learning a new system so we thank you for your continued support.

If your NHS APP is yet to connect to the practice, please do leave it another couple of days before contacting. This is quite normal as we have been advised by the NHS App team that it can take an extra few days for patients to reconnect.

Thanks everyone, and wish us luck today!!

From all at EMP

Changes to Online Access:
As part of this system change, ‘Patient Access’ will no longer be supported. Patients who currently use ‘Patient Access’ to order repeat prescriptions or view their medical record will need to switch to the NHS App.
Why use the NHS App?
The NHS App allows you to:
✅ Order repeat prescriptions
✅ View of your GP record
✅ Access test results (where available)
✅ Receive messages from your GP practice
✅ Access a range of NHS services securely

How to get the NHS App
1. Download the NHS App from the Apple App Store or Google Play Store, or visit: www.nhs.uk/nhs-app
2. Create or sign in to your NHS account.
3. Follow the identity verification process.
4. Once verified, you will be able to access your GP services through the NHS App.

If you need assistance setting up the NHS App, please contact the practice and we will be happy to help.

Thank You for Your Patience
We appreciate that changing clinical systems may cause some temporary inconvenience. This upgrade is an important step in improving the quality and efficiency of the services we provide.
Please be reassured that the practice will remain open throughout the transition period. You can continue to contact us as normal, while some services may be slower than usual, our team will be available to support you and ensure you continue to receive the care you need.

Thank you for your understanding and support whilst we complete this transition.

Abigail Holdstock

Business Practice Manager

Elvington Medical Practice